Fix Microsoft Word 2010 32bit errors when opening particular Word 2007 documents

First, please check if the settings are checked in Word 2010:

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1.       Click File > Options > Trust Center, click the Trust Center settings button.

2.       Click File Block Settings. Then make sure the checkboxes for the following items are not checked:

·         Word 2007 and later Documents and Templates

·         Word 2007 and later Binary Documents and Templates

3.       Click OK to save the settings.

Check if we can open the document now.

If the problem persists, let’s continue.

Change the template that is used by the document in Word 2010

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Step 1: Determine the template that is used by the document

1. Open the problem document in Word 2010.
2. Click File on the Ribbon, and then click Word Options.
3. Click Add-Ins.

1. In the Manage box, click Templates under View and manage Office add-ins

1. Click Go.

The Document template box will list the template that is used by the document. If the template listed is Normal, go to step 2. Otherwise, go to step 3.

Step 2: Rename the global template (Normal.dotm)

Follow the steps for the operating system that you are using:

Windows Vista and Windows 7

1. Exit Word 2010

1. Click Start.

1. In the Start Search box, type the following text, and then press ENTER:
   %userprofile%\appdata\roaming\microsoft\templates

1. Right-click Normal.dotm, and then click Rename.
2. Type Oldword.old, and then press ENTER.
3. Close Windows Explorer.

1. Start Word 2010, and then open the document.

Microsoft Windows XP

1. Exit Word 2010

1. Click Start, and then click Run.

1. In the Open box, type the following text, and then press ENTER:
   %userprofile%\Application Data\Microsoft\Templates

1. Right-click Normal.dotm, and then click Rename.

1. Type Oldword.old, and then press ENTER.

1. Close Windows Explorer.

Step 3: Change the document template

1. Open the problem document in Word 2010.
2. Click File on the Ribbon, and then click Word Options.

1. Click Add-Ins.

1. In the Manage box, click Templates under View and manage Office add-ins, and then click Go.
2. Click Attach.

1. In the Templates folder, click Normal.dotm, and then click Open.

1. Click OK to close the Templates and Add-ins dialog box.
2. Exit Word 2010

Step 4: Verify that changing templates worked.

1. Start Word 2010.
2. Click File on the Ribbon, and then click Open.

1. Click the damaged document, and then click Open.

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

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